Question 1

Do you ship internationally?

Accepted Answer

Yes, we ship anywhere in the world!

Sign up to receive promo codes for free shipping (who doesn't want that!).

Question 2

Can I check the status of my order?

Accepted Answer

Absolutely! Once your order has been shipped, you will receive an email notification. You can then track your order by going to TRACK ORDER on the Main Menu. Easy!

Question 3

I'm excited! When will I receive my order?

Accepted Answer

The Upcloth team is excited for you to receive your goods too! We will do our best to ensure your order is processed and shipped as quickly as possible. Typically, it takes up to 3 business days from ordering to dispatch as each order is carefully packed by our small team.

Shipping times depends on Australia Post, our courier partner, so please check their website for any announcements or known delays.

Rest assured that your order will be delivered! As they say, good things take time!

Question 4

I made a mistake in my order! Help!

Accepted Answer

Mistakes happen, we understand! Send us an email at info@theupcloth.com with the details and our friendly team will find a solution for you!

Question 5

Can I return an order?

Accepted Answer

We're sorry to hear that you've encountered an issue leading you to returning the product. We have a refund or exchange policy if you received faulty or damaged items. Unfortunately, there are no refunds if you have changed your mind.

WELCOME! NEW CUSTOMERS GET 10% OFF. CODE: NEW10

FAQ

Frequently asked questions

Do you ship internationally?

Can I check the status of my order?

I'm excited! When will I receive my order?

I made a mistake in my order! Help!

Can I return an order?