SHIPPING POLICY

At Upcloth, we aim to deliver our products to you in the fastest way possible. All orders over $99 comes with FREE Express Shipping within Australia!

 

Australia

• FREE Express Shipping for orders more than $99

• Flat rate of $10 for Standard Shipping

• Flat rate of $15 for Express Shipping

 

New Zealand and all other countries

• Flat rate of $25 for Express Shipping

 

Every order is quality checked by our team prior to dispatch to ensure customer satisfaction. Our trusted courier partners then deliver to your door! Orders typically take 7-10 business days to be delivered for standard shipping. In rare cases, this could be longer due to events that are out of our operational control (such as public holidays, extreme weather, etc.).

 

We, at Upcloth, believe in providing you options. You can choose a faster delivery option if you really cannot wait to get hold of our products. We get it, we would be excited too!

 

If you're concerned or have any questions, send us a message at info@theupcloth.com.

We stand by the quality of our products but in the event that you receive a faulty or incorrect item, we can offer you a refund or an exchange. Please note that sale, clearance or last chance items are excluded from refunds and exchange.

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We can only honour inquiries for refund or exchange within 14 days of delivery.

 

Let us know right away if the product you received is faulty or damaged by sending a message to info@theupcloth.com. Sending us pictures would help us find a resolution and push us to improve our services.

 

If we cannot fix the issue, you will be given an option to either receive a refund for purchase amount or exchange for a similar item.